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  • How are payments completed?
    Upon agreement of rentals, a contract and invoice will be sent to you. There is a 25% deposit requirement and the rest of the balance is due one week prior to the event date.
  • Why are some items listed with ** or multiple prices?
    Items listed with ** have the option to be personalized with vinyl. Personilization pricing varies depending on the size of the item. If an item is listed with two prices, it can be rented as is (for the original amount) or with personalization (for the aditional amount listed). Please message us if you have a specific question about personilization and pricing for any item.
  • Can pricing be negotiated?
    The pricing listed on our website is the price we will charge. However, we offer discounts based on the quantity of items you rent. We can also adjust pricing when purchasing our serveware sets if you do not wish to rent all of the items included in a set.
  • What forms of payment do you accept?
    We accept cash, checks, card payments, Venmo, and Paypal.
  • Is there a mileage or delivery fee?
    We charge $1.00 per mile to and from the event if it is outside of a 25 mile driving distance of our office. For example if your event is 24 miles away from our office then delievery is free. However if it is 50 miles away then it will be a $50.00 delievery fee (First 25 miles free, then 50 miles to event and back, last 25 miles free) .
  • How and when will I get the items I rented?
    Typically, we will drop off the items that you rented to your venue or event location the day before or day of your event. Arrangments can be adjusted depending on customer request and Cay Co. availabilty.
  • What do I do with the items once I am done with them?
    We ask that you please replace all of the rented items back into the containers they came in. One of our team members will pick them up from your venue within 48 hours of your event, or we will make other arrangements based on customer request and Cay Co. availability.
  • What if I do not have a way to transport furniture or bigger items?
    We will drop off furniture peices and bigger items to your event upon request.
  • What about rentals that require assembly?
    Cay Co. will assemble and break down necessary rentals at your event upon drop off and pick up. Items that require assembly are bars and arbor.
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